What is thenew thesis for experience leadership in the AI era—and what business needs remain unmet that require stronger leadership from design executives, not just as makers, but as shapers of capabilities and outcomes?
From redefining how products are discovered and built, to applying judgment and governance to AI-driven inputs and outputs, to unifying end-to-end customer journey analytics, experience leadership is entering a new chapter. This Q1, we’ll focus on how council members are navigating this shift—and what it means to evolve the role and operating model for the AI era.
We’ll close the quarter with a clear thesis to guide development and validation efforts throughout the rest of the year, leaving the council with shared clarity on how to unlock the experience advantage.
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