Podcast

Rethinking Experience Management with Real-Time Intelligence Rethinking Experience Management with Real-Time Intelligence

Rethinking Experience Management with Real-Time Intelligence

November 25, 2025

In this episode, Jeff Gelfuso, SVP, Chief Product and Experience Officer at Qualtrics, discusses how he and his team utilize real-time intelligence and AI to build trust, improve decision-making, and create adaptive, human-centered organizations.

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Design Executive Podcast

Rethinking Experience Management with Real-Time Intelligence Rethinking Experience Management with Real-Time Intelligence
Rethinking Experience Management with Real-Time Intelligence
Creative Amplification: AI as Empowerment Over DisplacementCreative Amplification: AI as Empowerment Over Displacement
Creative Amplification: AI as Empowerment Over Displacement
Designing Net Positive Futures in the Age of IntelligenceDesigning Net Positive Futures in the Age of Intelligence
Designing Net Positive Futures in the Age of Intelligence
Reclaiming Time, and Elevating Craft: Designing
for the Intelligence EraReclaiming Time, and Elevating Craft: Designing
for the Intelligence Era
Reclaiming Time, and Elevating Craft: Designing
for the Intelligence Era
Responsible AI Starts with Literacy: Knowing What’s Ours, What’s the Machine’sResponsible AI Starts with Literacy: Knowing What’s Ours, What’s the Machine’s
Responsible AI Starts with Literacy: Knowing What’s Ours, What’s the Machine’s
Treating AI as Material, Not Magic: Fostering Meaningful Application of AI in BusinessTreating AI as Material, Not Magic: Fostering Meaningful Application of AI in Business
Treating AI as Material, Not Magic: Fostering Meaningful Application of AI in Business
Weaving what’s Human in AI Patterns: Balancing Technology with HumanityWeaving what’s Human in AI Patterns: Balancing Technology with Humanity
Weaving what’s Human in AI Patterns: Balancing Technology with Humanity
Bridging AI Vision and Reality: Idealized vs Practical Implementations of AIBridging AI Vision and Reality: Idealized vs Practical Implementations of AI
Bridging AI Vision and Reality: Idealized vs Practical Implementations of AI
Designing at Every Altitude: How Board Insight and Operational Depth Shape Impactful Design LeadershipDesigning at Every Altitude: How Board Insight and Operational Depth Shape Impactful Design Leadership
Designing at Every Altitude: How Board Insight and Operational Depth Shape Impactful Design Leadership
Escaping the AI Vortex: Use-cases Over HypeEscaping the AI Vortex: Use-cases Over Hype
Escaping the AI Vortex: Use-cases Over Hype
Design Jobs in Evolution: Understanding the Pressures Points Facing Design TeamsDesign Jobs in Evolution: Understanding the Pressures Points Facing Design Teams
Design Jobs in Evolution: Understanding the Pressures Points Facing Design Teams
The Judgment Dilemma: AI, Speed, and What We Might LoseThe Judgment Dilemma: AI, Speed, and What We Might Lose
The Judgment Dilemma: AI, Speed, and What We Might Lose
The Convenience Trap: Are Design Leaders Delegating Too Much to AI?The Convenience Trap: Are Design Leaders Delegating Too Much to AI?
The Convenience Trap: Are Design Leaders Delegating Too Much to AI?
Designing with Intelligence: Exploring the Evolving Human Experience and Artificial IntelligenceDesigning with Intelligence: Exploring the Evolving Human Experience and Artificial Intelligence
Designing with Intelligence: Exploring the Evolving Human Experience and Artificial Intelligence
For the love of design

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