Catherine Walker

Catherine Walker is a content and design executive with nearly two decades of experience across enterprise product design, content strategy, and experience architecture, with a career spanning PayPal, Indeed, Express Scripts, and The Cigna Group. She has built global content organizations from the ground up, founded content disciplines where none existed, and created methodologies adopted across global design teams.

As Head of Content Strategy & Architecture at The Cigna Group, Catherine leads a global organization responsible for content design, content delivery, and the enterprise's Content-as-a-Service platform, the structured knowledge layer that shapes how the company communicates across every channel. Her teams are focused on AI-native practice on two fronts: transforming customer experiences through personalization and conversational design, and reimagining the product development lifecycle so that content, design, and knowledge become the raw material for intelligent systems. Her guiding conviction is that proprietary knowledge is the defensible advantage of the AI era, and that content architecture is how enterprises turn it into experience.

Catherine holds a Master of Arts in Communication from the University of Texas at Austin and a Bachelor of Arts from Wake Forest University, and is based in Austin, Texas.