Richard is a highly accomplished and results-driven design and customer experience leader with over 20 years of proven leadership and a distinguished career dedicated to cultivating and leading elite teams. He possesses a proven ability to build, scale, and inspire teams of design and customer experience professionals, consistently delivering outstanding results for some of the world's most prominent companies.
Richard currently leads the Consumer Design team at Verizon, a group of 600 designers who create software and hardware solutions for 100,000 employees and 130 million customers. Prior to Verizon, Richard held key leadership roles as the head of Design at Capital One and USAA, and as the head of Experience Strategy at Vanguard. Before moving to the U.S. in 1999, he co-founded one of the first web agencies in the UK. It was there he discovered his entrepreneurial spirit and learned how to blend innovative design with business realities.
He synthesizes design, business, and technical expertise into a powerful and passionate advocacy for cultural transformation. By championing a more customer-experience-aware corporate culture, Richard drives significant improvements in brand loyalty, operational efficiency, and overall business growth. He is a forward-thinking leader who understands that exceptional customer experiences are the cornerstone of a successful enterprise.
