Jason Brightman

Jason is a seasoned design leader with 25+ years' experience in cultivating customer-centric design teams. Currently VP of Virtual Expert Platform at Intuit, he previously spearheaded global product design at PayPal, overseeing Venmo, Honey, Zettle, and Braintree. Under his guidance, PayPal's design team scaled to 270 members, launching impactful consumer and merchant tools like a revamped PayPal super-app and Venmo social payments app. His customer-centric approach saw Venmo's user base surge by 130% to 70M and PayPal's by 118% to 425M. Prior to PayPal, Jason led design, research, product, and engineering for Amazon's shopping experience, driving e-commerce innovation and generating over $7B in incremental revenue. He pioneered UX research methodologies, leveraging qualitative and analytical data to scale insights globally, resulting in $3B in incremental improvements. Jason fosters a culture of innovation, encouraging teams to push boundaries while delivering immediate customer value. With a BFA in communication design, he resides with his family in Oakland, CA.

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